Tesla hiccups left some owners stranded and looking for user manual: NPR


Tesla drivers can unlock and start their vehicles from smartphones, which became problematic when the app refused to work on Friday. (Photo by Carsten Koall / Getty Images)

Carsten Koall / Getty Images


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Carsten Koall / Getty Images


Tesla drivers can unlock and start their vehicles from smartphones, which became problematic when the app refused to work on Friday. (Photo by Carsten Koall / Getty Images)

Carsten Koall / Getty Images

Some Tesla owners encountered a series of server errors on the automaker’s app on Friday, frustrating motorists who couldn’t unlock or start their EVs with their phones. The outage was resolved within hours, after Tesla founder and CEO Elon Musk looked into the matter.

Tesla vehicles use cutting edge technology, including the ability for users to control their vehicle with their phones. This makes the keys that come with it almost obsolete – until a server error occurs, in which case the keys become quite important.

The problem appeared to be global, with users reporting issues in the United States, Denmark, Germany, and the United Kingdom.

In South Korea, reporter Jaehwan Cho took to Twitter for answers, tagging Tesla and Elon Musk as he progressed through the troubleshooting process.

“Checking …” Musk replied.

About five hours later, Musk said the error had been resolved, citing “increased network traffic verbosity” as the cause of the outage.

“Sorry, we’ll take action to make sure this doesn’t happen again,” Musk tweeted.

According to Tesla’s website, users can call roadside assistance if they can’t access their car or sign in to the app. But perhaps the easiest solution was for drivers to revert to using the vehicle’s key fob or key card, if they had it on them, in order to get back on the road.

Tesla, which no longer operates a public affairs department, could not be contacted to comment on the outage.



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