Software as a service improves daily IT operations

On the contrary, the last two years have taught us how businesses can operate without interruption. From back-office sourcing to manufacturing, forced digital transformation has accelerated our ability to “work from anywhere”. This change has forced IT managers to scramble, updating devices and infrastructure, but also securing this change in a safe and productive way. With work from home users expected to triple over the next few years and 40% of jobs already available remotely, operations in our digital world are highly dependent on SaaS (Software as a Service) platforms.

The Software as a Service model is a software license sold on a subscription basis and centrally hosted on the Web in the Cloud. These services, like MS Office 365, Zoom or GoToMeeting, One Drive, SharePoint, Drop Box and SalesForce are hosted in the Cloud and charged at an enterprise subscription rate based on user licenses. SaaS is easy to implement, almost immediately, and costs less because there are almost no setup costs. Cloud-based software is scalable as your business grows with little investment of time and money in training, as it is often very intuitive and easy to learn.

SaaS provides software for your business to use in the cloud, but you still need managed IT services to implement network and hardware needs. A managed service provider adds value by offering additional SaaS maintenance, upgrades, and integration services to create better workflows for your business. It should be noted that SaaS monitoring is becoming more and more imperative to have.

Your managed service provider can help you integrate your SaaS investment. Although sophisticated, one type of cloud-delivered software cannot communicate with another. For example, two types of plug-in software may need to be linked application-to-application (application program interface) for a seamless CRM experience. Managed service providers can customize configurations that SaaS would often only support with a limited number of support hours per purchase. Your managed service provider can customize the cloud-based software to meet your goals and intentions.

Your remote work plan and decisions about what technology resources to use and how to manage them are deliverable through your managed service provider. Questions about the security of your VPN and the protection of these users’ endpoints are easily answered. Cloud-delivered, mission-critical software customized for the efficiency and security of your IT network is a long-term choice for any organization, and not just in these complex times.

JoAnn Hodgdon

JoAnn Hodgdon is vice president and co-founder of Portsmouth Computer Group (PCGiT) with her husband David. PCG provides its customers with comprehensive managed IT services, business continuity, security, cloud computing and virtual CIO services. You can reach her at [email protected] or at

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