Bookmarks, direct links to edit as IT help center launches better search tool | E-News



Faculty, staff, and students will be able to find information faster and submit support requests more easily when IT replaces the software behind its self-help tool at it.wvu.edu/help on Sunday, December 19. .

The Jira Service Management Help Center works more like Google, producing faster and more accurate results than the current system, and the appearance of the new system is simple and streamlined.

URLs associated with several categories of widely used and promoted information will automatically redirect to the correct location in the new system:

  • wvucard.wvu.edu

  • twofactor.wvu.edu

  • ecampusinfo.wvu.edu

  • slic.wvu.edu

However, bookmarks and website links to existing service requests or knowledge base articles will be broken and you will have to search for this content in the new tool. Address your questions to the STI Service Desk at 304-293-4444 or [email protected]

Jira Service Management will improve the ability of ITS and other IT units to manage work, collaborate and share information more efficiently, with the added benefit of lower licensing costs. Jira Service Management is also delivering more robust ITS functionality and functionality as WVU embarks on a 10-year campus development plan and WVU modernization initiative.


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