AG Nessel issues notice of intent to action against Grand Rapids toy company
Agency: Attorney General
Media Contact: Lynsey Mukomel 517-599-2746
Public inquiries: 517-335-7622
December 16, 2021
LANSING – Website that markets collectible toys and action figures faces prosecution by Michigan Attorney General Dana Nessel after Better Business Bureau (BBB) gathered nearly 90 complaints against the company .
The department issued a notice of intentional action (NIA) against Planetary Toys, LLC d / b / a Treasure Trove Toys on Thursday afternoon for allegedly violating Michigan consumer protection law.
“The complaints show that the website regularly invoices consumers for purchases, but fails to ship the purchased items to them,” says the NIA. “Some consumers report that even if they received an item, it was not the item they ordered but rather a lower value item, such as an ordinary toy as opposed to a special edition toy. Very few of consumers complaining received a refund. The website listed an invalid address (622 Jefferson, Grand Rapids, MI 49508) and a disconnected phone number. Although you attempted to explain these issues to the investigator of our office, this office remains concerned about these business practices. ”
The Department has found probable grounds to believe that the company is engaging in the following unfair trade practices:
- causing a likelihood of confusion or misunderstanding as to the source, sponsorship, approval or certification of goods or services;
- representing that the products or services are of a particular standard, quality or grade, or that the products are of a particular style or design, if they are of another;
- advertise or represent goods or services with the intention of not disposing of such goods or services as advertised or represented;
- advertise goods or services with the intention of not meeting reasonably foreseeable public demand, unless the advertisement discloses a quantity limitation in immediate conjunction with the advertised goods or services;
- represent or imply that the subject matter of a consumer transaction will be provided promptly, or at a specified time, or within a reasonable time, if the merchant knows or has reason to know that it will not be provided; and
- failing that, in a consumer transaction that is canceled, canceled or otherwise terminated in accordance with the terms of an agreement, advertisement, representation or provision of law, promptly return to the person (s) who are entitled to it a down payment, down payment, or other payment, or in the case of an exchanged but not available good, the greater of the agreed value or the fair market value of the good, or to cancel within a period specified or within an otherwise reasonable time an acquired security interest.
“My office will not stand consumers being ripped off with their hard-earned money, especially during the holidays,” Nessel said. “We hope Planetary Toys recognizes the seriousness of this NIA and adjusts the expectations set by the Treasure Trove Toys website accordingly. We will take additional steps to protect consumers if necessary. ”
There are countless individuals and small businesses online that use websites to resell products purchased online. Some of these resellers have the goods shipped and then send them to the buyer. And others use drop shipping – where they simply order the product from a third party who then ships it directly to the buyer. You can find out more in the AG Nessel Consumer Alert on the subject.
Although these businesses are legal, consumers should understand that they pay more and that problems can arise. This is especially true now when resellers who take advance orders, or drop shippers who rely on another entity’s promises, face the same supply chain issues as the rest of us.
Consumers who are struggling to secure a desired last minute giveaway due to supply chain issues may turn to unfamiliar websites in hopes of some holiday magic that the reseller might not be in. able to deliver. Since these resellers can be anywhere in the world, no single agency can hold them all accountable, and consumers should do their homework before spending hard-earned money.
- Research the product and the vendor.
- Do an online image search of the product and any other images posted by the seller to see where the product came from, how much it actually costs, and who else is selling it. Watch this video to learn how to do this.
- Compare the prices of the same or similar products from other sellers.